¶ Trapped Filament Troubleshooting
This troubleshooting guide is required when the filament gets tangled or trapped in the reusable spool due to the improper operation of replacing the filament.
When encountering this situation, you should unload the filament by operating the printer, remove it from the AMS/external spool holder manually, and release the trapped filament following the operation steps below.
¶ Steps for the Operation
¶ Step 1: Locate the Stuck Point
Locate the trapped filament, and face up to the side where the stunk point is located.
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¶ Step 2: Unlock the Spool and Fix the Stuck Point
Twist and unlock the spool, and remove the trapped filament with care.
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Note: Please handle with caution in this step, and ensure the wide piece is placed on the table, to avoid tangled wires that are difficult to reattach.
¶ Step 3: Reattach the Spool
Reattach the second half of the spool after confirming filament on the side is not being trapped; press the filament firmly and rotate it to reattach the spool properly.
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¶ Step 4: Retrieve the Filament
Inspect and untangle any tangled filament. After confirming no tangled filament has been overlooked, roll up the filament manually. After that, place the filament end back into the spool's fixed hole to prevent further tangling.
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¶ Video Guide
Visit YouTube to watch our video guide to releasing the trapped filament
¶ End Note
We hope that the detailed guide we shared with you was helpful and informative.
We want to ensure that you can perform it safely and effectively. If you have any concerns or questions regarding the process described in this article, we encourage you to reach out to our friendly customer service team before starting the operation. Our team is always ready to help you and answer any questions you may have.
Click here to open a new ticket in our Support Page.
We will do our best to respond promptly and provide you with the assistance you need.