¶ Fault Description
The assist motor is used in AMS, AMS2-Pro, and AMS-HT. At its end is an extruder wheel that drives the filament. It feeds or retracts filament during material changes and helps during printing. When the device detects excessive resistance in the assist motor, this alarm will pop up and automatically retry.
This error indicates: The assist motor encounters resistance during loading/unloading, preventing it from continuing to push the filament. At this time, the filament is being driven into the PTFE tube between the AMS and the printer.
¶ Troubleshooting
¶ Tools, Equipment and Materials
- None
¶ Possible Causes and Troubleshooting Methods
-
PTFE Tube High Resistance
- Check the tube placement
- The entire path from AMS to printer should be as short and straight as possible
- Avoid using excessively long tubes
- Avoid sharp bends and kinks in the tube path
Example of AMS connection to X1C printer:
-
Filament Spool Rotation Resistance
- Manually rotate the spool to check if it turns smoothly
- Avoid spool tilting
-
Filament Tangling
- Check if the filament is tangled or knotted
- Organize the spool
-
Other Causes
- Click retry feeding and observe the filament position when it stops and retracts during loading/unloading
- This position is where the resistance is too high - observe if there are any abnormalities causing high resistance
¶ Equivalent Codes
The following HMS codes all represent the same type of fault.
| Code | Description |
|---|---|
| 0700-2000-0002-0017 | AMS A Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0700-2100-0002-0017 | AMS A Slot 2 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0700-2200-0002-0017 | AMS A Slot 3 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0700-2300-0002-0017 | AMS A Slot 4 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0701-2000-0002-0017 | AMS B Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0701-2100-0002-0017 | AMS B Slot 2 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0701-2200-0002-0017 | AMS B Slot 3 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0701-2300-0002-0017 | AMS B Slot 4 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0702-2000-0002-0017 | AMS C Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0702-2100-0002-0017 | AMS C Slot 2 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0702-2200-0002-0017 | AMS C Slot 3 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0702-2300-0002-0017 | AMS C Slot 4 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0703-2000-0002-0017 | AMS D Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0703-2100-0002-0017 | AMS D Slot 2 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0703-2200-0002-0017 | AMS D Slot 3 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 0703-2300-0002-0017 | AMS D Slot 4 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 1800-2000-0002-0017 | AMS-HT A Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 1801-2000-0002-0017 | AMS-HT A Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 1802-2000-0002-0017 | AMS-HT A Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 1803-2000-0002-0017 | AMS-HT A Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 1804-2000-0002-0017 | AMS-HT A Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 1805-2000-0002-0017 | AMS-HT A Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 1806-2000-0002-0017 | AMS-HT A Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
| 1807-2000-0002-0017 | AMS-HT A Slot 1 assist motor is stalled，due to excessive resistance in the tube between AMS and the printer. |
¶ End Notes
We hope this guide provides helpful information and assists you in resolving the issue.
If the issue persists, please contact online technical support (service hours: 9:00–21:00). We are always ready to assist you.
If you have any suggestions or feedback regarding this Wiki, feel free to leave a comment. Thank you for your support and attention!