The USB-C cable is a communication cable that uses the Type C interface to connect the AP main board and the tool head main board.
1. Unstable USB-C cable communication;
2. The service team confirms that it is a USB-C communication failure after analyzing the LOG file.
There are conductive tapes on the connectors of the new version of the USB-C cable. Please do not tear them down!
IMPORTANT!
It's crucial to power off the printer before performing any maintenance work on the printer and its electronics, including tool head wires, because leaving the printer on while conducting such tasks can cause a short circuit, which can lead to additional electronic damage and safety hazards.
When you perform maintenane or troubleshooting on the printer, you may be required to disassemble some parts, including the hotend. This process can expose wires and electrical components that could potentially short circuit if they come into contact with each other or with other metal or electronic components while the printer is still on. This can damage the electronics of the printer and cause further damage.
Therefore, it's essential to switch off the printer and disconnect it from the power source before doing any maintenance work. This will prevent any short circuits or damage to the printer's electronics. By doing so, you can avoid potential damage to the printer's electronic components and ensure that the maintenance work is performed safely and effectively.
If you have any concerns or questions about following this guide, open a new ticket in our Support Page and we will do our best to respond promptly and provide you with the assistance you need.
Remove the glass cover plate and release the PTFE tube from the buckle on the cable chain.
Remove 1 screw located under the PTFE bracket with an H1.5 hex key, open the AP main board cover from both ends, and then remove the AP main board cover from the beams.
Remove the cable from the USB cable fixed block, remove 1 screw with the H2.0 hex key, and disconnect the USB cable from the AP board.
Undo the 4 screws securing the back cover of the tool head using the Allen key and remove the back cover.
Disconnect the USB cable from the extruder board, adjust the orientation of the USB cable holder as shown in the picture, and then pull up to remove the USB cable together with the holder from the tool head.
Release the USB cable from the AP main board cover and cable chain, remove the USB-C cable, and take off the cable fixed block from the cable.
Install the USB-C cable into the cable chain and the AP main board cover, and install the USB cable fixed block.
Connect the USB cable to the connector on the extruder board, press the USB cable into the cable base, and mount the cable bracket into place.
Re-install the back cover of the tool head and secure it with 4 screws (2 on each side).
Connect the USB cable to the AP main board, pay attention to the letter A facing outward, lock the fixed block with 1 screw, and clamp the cables to the block.
First align the gap shown in the figure below to install the AP main board cover, then install the AP main board cover in place, and lock a screw on the back of the printer to secure it.
Mount the PTFE tube to the buckle on the cable chain. Once done, place the top glass cover back on the machine.
1. Power ON the printer, and make sure the chamber is clear of any prints or extrusions on the bed.
2. Navigate to the 'Utilities' menu displayed on the screen, then select "Calibrate>". Once the calibration process is complete, choose the "Device self-test".
If everything went according to plan, and no errors or warnings occurred during the calibration and self-test, the replacement was completed. Otherwise, check the connections and retry again.
If any issues persist, please contact the service team for further assistance.