If the Error Description or Extra Information indicates connection failures, inability to connect, or similar errors related to connectivity, it is highly likely due to network issues.
(X1/X1C)
code | explain | possible causes of the Issue | specific inspection methods |
-1010 | failed to create socket | Connection Issues with the Printer | Check if there are any issues with the network your printer is using and the network used by Studio |
-1020 | failed to socket connect | Connection Issues with the Printer | Check if there are any issues with the network your printer is using and the network used by Studio |
-1030 | failed to publish login request | Network Connection Issues with the Cloud Server |
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-1040 | timeout to get ticket from printer | Network Connection Issues with the Cloud Server | |
-1050 | timeout to get ticket from cloud server | Network Connection Issues with the Cloud Server | |
-1060 | failed to post ticket to cloud server | Network Connection Issues with the Cloud Server | |
-1070 | failed to parse login report reason / no error code | Connection Issues with the Printer | Check if there are any issues with the network your printer is using and the network used by Studio |
-1080 | failed to parse login report reason / has error code | Connection Issues with the Printer | Check if there are any issues with the network your printer is using and the network used by Studio |
-1090 | timeout to receive login report | Connection Issues with the Printer | Check if there are any issues with the network your printer is using and the network used by Studio |