The SN for the printer is a 15-digit serial character. The following descriptions guide you on how to get the SN of the printer.
X1C printer starts with “00M”;
X1 printer starts with “00W”;
X1E printer starts with “03W”;
P1P printer starts with “01S”;
P1S printer starts with “01P”;
A1 mini printer starts with "030";
A1 printer starts with "039";
For X1 series printer:
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Device Info |
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For P1 series printer:
For A1 mini printer:
Every printer shipped from the factory has a QR code sticker with SN printed. You can scan the QR code and copy this SN.
For X1 and P1 series printer, the QR code sticker is on the right front frame.
For A1 mini, the sticker is near the power switch at the back of the printer.
X1 and P1 series |
A1 mini |
A1 |
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If the AP board of the printer has been replaced, the SN of the printer will be different from the SN on the QR code sticker on the right front frame;
You need to find this QR code on the AP board to get the SN of the printer. That's why, if you replaced the AP board, you need to contact the after-sales service and provide the SN of the original machine and the SN on the new AP board;
(The after-sales service can activate the new AP board for your printer.)
For the X1 series printer, the QR code of after service AP board is located on the back side of the board(after you open the AP board cover) |
For the P1 series printer, the QR code of after service AP board is located on the micro SD slot of the board(after you open the AP board cover) |
Fot the A1 series printer, the QR code of after service mainboard is located on the PCB. |
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Please note: For A1 mini, if you need to replace the mainboard, we recommend tearing off the SN label on the new mainboard and sticking it on the printer case during the replacement process for future reference.
If the printer's screen works normally, and even if the AP board is replaced, the serial number can also be read from the screen(Method 1).
The AMS Serial number can be identified from the printer's screen:
The serial number of the AMS is displayed on the X1 printer screen under Settings→ General→ Device Info as shown in the image below:
The serial number of the AMS is displayed on the X1 printer screen under Settings→ Device→ Device Info as shown in the image below:
The serial number of the AMS can also found under Device→ Update as shown in the image below: