If you encounter any issues related to MakerWorld, we recommend checking the FAQ, Community Guidelines, and Bambu Lab Wiki for answers.
You may also consider submitting a support ticket, and the MakerWorld support team will assist you in analyzing and resolving the problem.
You can create a MakerWorld support ticket on the MakerWorld website or Bambu Handy App.
¶ Submit new tickets on MakerWorld website
¶ Click "Support Tickets" > "+ New Ticket"
¶ Fill in ticket information, click "Submit"
- Select Issue Type:
- If you have questions about MakerWorld community, such as community guidelines, incentive program, etc., select "Inquiry."
- If you wish to report potential error on the MakerWorld website or Bambu Handy App, select "Bug Report."
- If you believe a mistake has been made about measures taken for violations, such as Copyright Issues, Points, or Account Suspension, select "Appeal."
- If you wish to apply for copyright support for your exclusive model, select "Exclusive Model Copyright Support."
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If the issue is related to the App, please provide the App Version.
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Fill in Issue Description. To expedite resolution, please provide a detailed description of the issue you are experiencing.
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You may also Upload Attachments, such as images, videos, model files, etc., related to the issue to help support team analyze the problem more effectively.
- If the issue is related to pre-sales, orders and shipping problems, it is recommend to contact us via Live Chat or submit a General Ticket.
- If the issue is related to the printer and slicer, it is recommend to check Bambu Lab Wiki or Bambu Tech AI Robot Beta, or submit a Technical Ticket.
- Please click here to find out more information about submitting General and Technical support tickets.
¶ Submit new tickets via Bambu Handy App
¶ Click "Me" > "Support Center" > "Ticket Service" > "MakerWorld Related"
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¶ Fill in ticket information, click "Submit"
- Select Issue Type:
- If you have questions about MakerWorld community, such as community guidelines, incentive program, etc., select "Inquiry."
- If you wish to report potential error on the MakerWorld website or Bambu Handy App, select "Bug Report."
- If you believe a mistake has been made about measures taken for violations, such as Copyright Issues, Points, or Account Suspension, select "Appeal."
-
Fill in Issue Description. To expedite resolution, please provide a detailed description of the issue you are experiencing.
-
You may also upload photos and videos related to the issue to help support team analyze the problem more effectively.
- If the issue is related to pre-sales, orders and shipping problems, it is recommend to contact us via Live Chat or submit a General Ticket.
- If the issue is related to the printer and slicer, it is recommend to:
1. Check "Me" > "Official guide" for solutions and guide.
2. Click "Me" > "Support Center" > "Tech AI" to ask a question.
3. Click "Me" > "Support Center" > "Ticket Service" > "Printer Related" to submit a Technical Ticket.- Please click here to find out more information about submitting General and Technical support tickets.