failed to pull back the filament to AMS. Please check whether the filament or the spool is stuck. After trouble shooting, click the retry button.
(add a pricture - UI)
- Check if the filament end expansion. If yes, cut expansion parts and try again.
- Check if the filament on the spool is spreading. Spreading means that the speed is too slow or the filament is stuck. It may be the hardware filament inlet or outlet components are abnormal and need to be repaired or replaced.
- Provide log to official customer service to roughly judge the area where the filament is stuck.