¶ How to export log files via micro SD card
In the eventuality that you have a print failure, the machine is able to export the log files of the print which you can send to our support team in other for them to help you and get a better understanding of what happened. This guide will show you how to export the log files if needed.
NOTE: The easiest way to upload your printer log to a new or an existing support ticket, is to go to Bambulab.com and Sign In to your account, select “Support Tickets” from the user icon in the upper right-hand corner, and either select “+New Ticket” for a new ticket or select “Detail” for an existing ticket and then click “Add more descriptions or files” and select your log.
¶ Insert a blank micro SD card into the slot located on the right of the Display Module
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¶ Press “Settings” which is indicated by a hex nut icon, select “General” from the top of the menu options, and finally press on “Export Log to micro SD Card”
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¶ You will be presented with an information screen giving you some important information, read it carefully. Once done, press “Export” in order to start the process of exporting the log files to the micro SD card
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¶ The process will take a few minutes
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¶ Once completed, you can then remove the micro SD card from the display slot and insert it into your computer. Once you access the micro Sd card, you will find a .tar file which is the log you have just exported. This is the file you would need to send to support in order to get further assistance.
NOTE: The easiest way to upload your printer log to a new or an existing support ticket, is to go to Bambulab.com and Sign In to your account, select “Support Tickets” from the user icon in the upper right-hand corner, and either select “+New Ticket” for a new ticket or select “Detail” for an existing ticket and then click “Add more descriptions or files” and select your log.
