This tutorial is on uploading an updated log to an existing ticket.
NOTE: The easiest way to update your printer log to an existing support ticket is to go to Bambu Handy or Bambulab.com . Sign In to your account, select “Support Tickets” from the user icon, and select “View Detail” for an existing ticket.
¶ Option 1: Upload an updated log to an existing ticket through Bambu Handy
Sign in to the Bambu Handy app, enter the "Support Tickets" menu and find the ticket you want to update in the support ticket history.
Click on “View Details”, and then “Add a description."
Check the “Log upload”, select the period when the problem occurs, and “Submit”. You can upload more descriptions, photos, and videos on this page to help us locate the problem more accurately.
After submission, you can confirm the upload process by checking the printer's display, if everything goes well, you will see “Packing the log files….”, “Uploading”, and "Complete" one by one in the display.
¶ Option 2: Upload an updated log to an existing ticket through Bambulab.com
Sign in to Bambulab.com, enter the "Support Tickets" menu, and find the ticket you want to update in the support ticket history.
Click on “Details”, and then check “Upload More Files”.
Check the “Upload More files”, and “Submit”. You can upload more descriptions, photos, and videos on this page to help us locate the problem more accurately.
