This tutorial explains the process of uploading an updated log to an existing ticket.
NOTE:
The most convenient method for uploading your printer log to an existing support ticket is to follow these steps:
Sign in to the Bambu Handy app, select the "Support Tickets" menu, and find the ticket you want to update in the support ticket history.
Click on “View Details”, and then “Add description."
Check the “Log upload”, choose the timeframe when the issue occurred, and click "Submit." You can also upload additional descriptions, photos, and videos on this page to assist us locate the problem more accurately.
Following submission, you can verify the upload process by checking the printer's display. If everything proceeds as expected, you will see a sequence of messages including "Packing the log files…," "Uploading," and "Complete" displayed one after the other.
Sign in to the web support page, go to the "Support Tickets" menu, and find the ticket you want to update in the support ticket history.
Click on “Details”, and then select “Upload More Files”.
Choose “Upload More files”, and “Submit”. You can also upload additional descriptions, photos, and videos on this page to assist us locate the problem more accurately.