¶ Observation
When the AMS is retracting the filament, one end of the filament is always inside the tool head and cannot be retracted. Or, the filament has been pulled out of the tool head, but the printer always detects that there is filament at the toolhead, mistakenly thinking that it has not been retracted from the tool head.
Possible root causes:
- Extruder clog
- Nozzle clog
¶ Troubleshooting
¶ Tools, Equipment and Materials
Please refer to the info inside each detailed troubleshooting wiki.
¶ Actions
Check which part is clog by referring this Wiki.
If the issue persists after troubleshooting, please submit a customer support ticket.
¶ Equivalent Codes
The following HMS codes represent the same type of fault on different AMSs.
0700-7000-0002-0003 AMS 1
0701-7000-0002-0003 AMS 2
0702-7000-0002-0003 AMS 3
0703-7000-0002-0003 AMS 4
¶ End Notes
We hope that the detailed guide we shared with you was helpful and informative.
We want to ensure that you can perform it safely and effectively. If you have any concerns or questions regarding the process described in this article, we encourage you to reach out to our friendly customer service team before starting the operation. Our team is always ready to help you and answer any questions you may have.
Click here to open a new ticket in our Support Page.
We will do our best to respond promptly and provide you with the assistance you need.