¶ Issue Description
The connector for the laser/cutting module is not correctly connected, and a 2D task cannot be initiated.
¶ Troubleshooting
¶ Tools, Equipment and Materials
None
¶ Solutions
Check whether the connector for the laser/cutting module is properly plugged in. Try re-plugging it several times to ensure a stable connection.
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Laser Module Connector
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Cutting Module Connector
When no modules (laser module or cutting module) are attached but the error persists, you can follow the troubleshooting steps below:
- When the error pop-up appears, gently wiggle the flat cable on the side to see if the error disappears.
If the error disappears, power off the printer, remove the extruder front cover, reconnect the FPC connector on the front cover, reassemble the removed components, and check if the error persists.
Replace H2D Quick Change Tool Interface
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If the error persists, remove the extruder assembly and inspect the cable at the indicated arrow for dents or damage. If damage or dents are found, loosen the screw by half a turn to ensure the flat cable is not pressed against the metal frame. If the metal frame has sharp edges, apply a small piece of insulating tape between the cable and the frame.
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¶ End Notes
We hope the detailed guide provided has been helpful and informative.
If this guide does not solve your problem, please submit a technical ticket, will answer your questions and provide assistance.
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