The MC module is malfunctioning, and the root cause could be:
When this issue happens, all operations related to MC will malfunction, such as:
Check the communication between AP and MC and check if MC board works well.
https://wiki.bambulab.com/en/x1/maintenance/replace-mc-board
https://wiki.bambulab.com/en/x1/maintenance/replace-ap-board
https://wiki.bambulab.com/en/p1/maintenance/mc-board
https://wiki.bambulab.com/en/p1/maintenance/mc-ap-cable
HMS_0500-0300-0001-0001: The MC module is malfunctioning. Please restart the device.
0500-0300-0001-0001
We hope that the detailed guide we shared with you was helpful and informative.
We want to ensure that you can perform it safely and effectively. If you have any concerns or questions regarding the process described in this article, we encourage you to reach out to our friendly customer service team before starting the operation. Our team is always ready to help you and answer any questions you may have.
Click here to open a new ticket in our Support Page.
We will do our best to respond promptly and provide you with the assistance you need.