If you're experiencing printer issues, we recommend consulting the official Wiki for a solution. If the problem persists and you're unable to find an answer, creating a ticket and uploading print logs is advised. Our professional after-sales service team will analyze the issue and provide you with solutions and recommendations.
Export failed print logs to micro SD card
You will access the tickets history list, click on the "+ New Ticket" button, and follow the prompts to upload important log information during the printing process.
After completing the printing task, click the "Report" button in the on-screen pop-up window. Then, use the Bambu Handy App to scan the QR code and follow the on-screen instructions to upload the printed log and any other required information.