Liveview helps users remotely video monitor printers with Studio and Handy. The video stream is transmitted through WiFi, connected to the local router, and then relayed over the public or local network to your Studio or Handy device.
The liveview malfunction may occur with black screen and errors at the screen bottom right corner when:
The following troubleshooting process and actions aim to solve the most frequent issues, which are:
If the issue you met is not listed in this wiki, please jump to the LiveView troubleshooting details or submit a customer support ticket.
This chart illustrates the general troubleshooting procedure, including critical judgments, checks and actions.
Operators may use discretion in determining the actual procedures used, and the order in which these steps are applied.
2. If liveview with hotspot is normal, reboot the wifi router, move the printer closer to the Wifi router, or upgrade your home network bandwidth as nessary.
If the issue persists after troubleshooting, please submit a customer support ticket.
The following HMS codes represent the same type of fault.
0500-0200-0002-0006
We hope that the detailed guide we shared with you was helpful and informative.
We want to ensure that you can perform it safely and effectively. If you have any concerns or questions regarding the process described in this article, we encourage you to reach out to our friendly customer service team before starting the operation. Our team is always ready to help you and answer any questions you may have.
Click here to open a new ticket in our Support Page.
We will do our best to respond promptly and provide you with the assistance you need.